These terms and conditions do not affect your statutory rights.
Whilst it is our intention to keep our website up to date and error free, product pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
Your Right To Cancel
You may cancel your order (once accepted by us) for any reason up to the point of despatch. Materials used up to this point will be charged for. If you do cancel the contract any payments made less materials used will be refunded in full within 14 days.
Our Returns Policy
Allshapes will happily replace any incorrectly supplied or damaged in transit products.
Allshapes complies with The Consumer Rights Act 2015, our customers acknowledge and accept that our products are all ‘made to order products’ and as such these regulations do not apply.
For all returns, except where the item is faulty or incorrectly supplied, you will be required to arrange and pay for the return of the products to us. We can arrange a collection for you at a cost of £20 depending on the size of the order, you are not obliged to use this service.
If the item is deemed to be faulty contact our office for further information before returning any goods. We will not pay any postage charges unless authorised by us.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Payment and Taxes
We accept online payment in a secure environment by credit card which is processed by Sagepay. We currently accept Visa, Mastercard, Delta, Switch and Solo. All transactions are shown in pounds sterling (£) and Uk Vat is charged at 20%
Carriage charge is £ 5.95 vat excluded for the complete order (Retail Only). Delivery of your order is generally one to two weeks depending on the cushion type ordered, foam/feather wraps being the longest, scatter pads the quickest.
We use several couriers logos above, this depends on your location which is either one to two days from despatch. We will notify you by email to confirm despatch, if delivery has not been made within 3 days after this notification, then please contact us and we will track and trace the parcel.
We have found that some email address are incorrect when ordering, if this happens we can not confirm orders or despatches.
Allshapes Cushion Ltd
Unit 29 Vernon Building
Bucks HP11 2PX
Tel : 01494 465581
Company Registration Number 3740173
VAT Registration Number GB 697 932 271